1. Information We Collect

1.1 Information you provide to us

We may collect personal information that you voluntarily provide, including:

• Name and surname
• Email address
• Phone number
• Company or organisation details
• Information submitted through contact forms, quote requests, or email communication

1.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and tracking data

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to enquiries or quote requests
• Providing services you have requested
• Improving our website and user experience
• Sending service-related updates or communication
• Internal administration and record-keeping
• Compliance with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing

We process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

4. Sharing Your Information

We may share your personal information with:

• Service providers assisting with hosting, analytics, or communication
• Business partners involved in delivering services to you
• Regulatory authorities when required by law

All third parties are required to protect your information and use it only for the purposes for which it was shared.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. While we strive to protect your information, no online system is completely secure.

6. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Object to the processing of your information
• Request deletion of your information where legally permitted
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance functionality and improve user experience. You may disable cookies in your browser settings, but some features of the site may not function correctly.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Information

For questions about this Privacy Policy or to exercise your POPIA rights, please contact:

VVC – Information Officer
Email: chairman@vvc.co.za
Website: https://vvc.co.za/